Customer Service Top 10:

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1. Appearance   -First impressions last a long time
2. Attitude   -a learned behavior, make it positive
3. Friendliness   -be generous, give smiles unconditionally
4. Impression   -what's left in the room after i leave
5. Response-Ability   -take action, exceed customers expectations
6. Commitment   -my pledge to service and teamwork
7. Team Thinking   -my actions effect everyone in my organization
8. Communication   -active listening and positive responses
9. Service   -my personal commitment to make a difference
10. Personal Excellence   -i believe in my ability to make a difference